Refund policy

Below is an overview on our return policy while shopping with CENVALL. If you have not found an answer to your question, please contact our Customer Service team on advice@christineenvall.com and we’ll be able to assist you with your questions.

Returns Policy

Here at CENVALL we love to make sure you are completely satisfied with your product and experience. We hope that you love everything you order from the CENVALL Choose My Mood online store. However, should any products be faulty or damaged we will happily refund or exchange these items for you. Please contact us within 14 days of order receipt.

Refund:

To organise a refund for faulty or damaged products please contact us at advice@christineenvall.com and we will provide you with our reply paid address. A full refund (excluding freight) will be made via your original payment method as soon as we receive the products back.

Exchange:

Should you wish to receive a replacement item please let us know and we will ship it out to you as soon as we receive the product back. Or you can email us at advice@christineenvall.com.

To organise a refund or to exchange your faulty or damaged product please return it, with an explanatory letter to:

Customer Service

Cenvall
59 Lahrs Road
Ormeau 4208
Queensland
Australia

If you have any further queries please contact us at:

advice@christineenvall.com

Best Wishes from the Cenvall Choose My Mood Team.